Hello
I wish to congratulate your team on their professionalism, friendliness and helpful attitude over the past couple of days. I am very new to Hirum when I joined Rydges in April.
My sometimes trivial questions on "how to do it" have been answered with tolerance and friendliness on each occasion. Your team really do understand the finer points of customer service.
Thank you all once again.
David Lee
Financial Controller
Rydges Oasis Resort
To Everyone at Hirum
In my Real Estate/Holiday Accommodation business I operate with many different software packages and their own individual Support centres. I find Hirum Support is one of the best software support groups that I deal with.
They are always friendly and prompt with their replies and certainly know their product front to back. I certainly would recommend the product to anyone.
The Support staff at Hirum are always helpful and friendly which makes my life easier here at Gemini Resort. I have been using Hirum for 12 years and find it one of the easiest reservation systems to use. I dont have many problems here but when I do.... Hirum always comes to the rescue......keep up the good work!!
I have always found the people at Hirum Support so friendly and helpful. We have had support since we took over our business 2.5 years ago and would not do without it. Whilst I do not need to use the support very often these days it is always good to know that their back up is there for me. I would highly recommend the team. Thank you for another wonderful year in 2009 with support, help and friendly assistance.
Stresses about 'End of Month'? You can't be using Hirum! Since changing to Hirum property management software my end of month is a breeze with the time taken to completion more that halved from my previous efforts of juggling another software package. Should I have the occasional glitch (which has always been my error) I have total confidence in the well trained support staff to set me back on track. I have been amazed at the quick tunaround to my request for assistance. Customer service is very much alive and well at Hirum. Don't beleive me, then try it for yourself. I have no hesitation in recommending Hirum to prospective clients and have done so already to many residential managers on the Sapphire Coast of New South Wales.
Thanks Hirum and best wishes for the future.
Our business has been working with Hirum for more than two years, and the relationship has certainly been a very good one. Their service proves cost-effective and brings solid booking solutions for our business. Hirum’s customer service, for www.gchr.com.au , ranks very high, and we appreciate this. We highly recommend their services.
HiSite from Hirum offers more than just a reservation system, they’re a business partner. Even though we only a boutique operator HiSite treats us with as much importance as a large resort. We manage all our room availability and reservations on Hirum and HiSite.
I’d just like to say thank you for all of your help in changing over to Hisite from our previous channel manager. The process and run very smoothly and we are already getting some great bookings through Hisite. The bookings are dropping in to Hirum as well which is saving us heaps of time in entering them in manually. We are also saving over half an hour a day from having to update availability manually.
“I have been using the Hirum property management software here at Apollo Apartments for over 16months now. I find the support staff wonderful and they always return calls promptly.
In regards to the software, I have worked and trained a lot of people over the years on different software programs and I find Hirum to be the best hospitality software program I have every used. In most cases, you can navigate around the system using common sense and it is not too hard to follow.
I also like that it has the scope to get out a lot of information and reports that we as business people need. Also they are always seeking the users advice, and updating their software frequently. Keep up the good work.”
“Private Properties has been a user of Hirum management software for nearly 10 years and over this period we have made extensive use of their friendly prompt support. Apart from back up, we are confident that their technical staff is constantly looking at ways to upgrade the system, making it simpler and more efficient.
We are currently in discussion with Hirum regards the On Line Booking system, and have found the staff willing to listen to our needs and work on tailoring the system for us. We look forward to working with them for years to come.”
“I am more than happy to provide a testimonial for the Hirum Accommodation software and support. This is my second management rights property and both have utilized the Hirum Trust Accounting system.
The system addresses all the required areas of reception - from reservations and booking charts, current and archived guest’s folios to useful operating, census and marketing reports. The accounting sections are well thought out and make banking, invoicing and debtor payments quick and easy to use. I have found Hirum gathers and stores all the information required both for auditing purposes and for making operating decisions in a well organized and easy to utilize format. The Hirum package has many useful features but can be simplified or as detailed as required.
However, the best feature of the Hirum System is the support offered. Any queries or problems I have had have always been dealt with promptly, efficiently and in a very pleasant manner.”
“I can confirm that HIRUM is a quality software facility and it is a great asset to my business.
It is also comforting to know that your response to operating issues that arise from time to time is both helpful and prompt.”
“Here at Smugglers on the Beach have only been using the HiRUM Property software for a short period of time and in that time we have had no trouble with using your software and being able to contact help. We were with another program before you and it has taken them up to 15months to be able to start putting data in where as with you we are now online and are grateful that we have switched. We have told the other resorts around in our area to switch to HiRUM because we think it is so easy to use and if we have any trouble some one on your end is always there to help.
Thank you for setting up a resort management system that makes my job a whole lot easier.”
"We have been using the Hirum property software program since we began operating the business in 1994, and have used it exclusively. We are a small property -20 units so probably do not utilize it to its full extent, but what we use, we are quite happy with, the service has been really good, and the staff always happy to help, I will happily recommend Hirum software."
Since the change over from the previous version of Hisite I have noticed my staff have more time to up sell direct bookings and customer relations. I monitor the time that my staff spend on the internet for marketing cost purposes and since using the new Hisite it has dropped approx 10 hours per month of time spent updating the site.Its easy to use (I didn’t require training on it). We love the fact that you only have to update one grid and not copy down each day to other grids as previous.
The support we receive from Hirum for only 2 errors since we changed over was efficient and the staff are always lovely and supportive. Best decision Rothbury has made using Hisite.
The Crescent On Bayswater has been using the Hirum accommodation and reservation software for 6 years. We found that Hirum created opportunities and challenges that had not existed in our reservations and accounting system.
And without doubt, Hirum software in our workplace continues to improve efficient and present training and development challenges on an ongoing basis.
The staff at Hirum are very helpful and obliging when there are any queries. Also technology and client services is one of their their strong points.
To any Hotel looking/requiring an accounting/reservation package it would be recommended that you consider the Hirum package.
“As Strata Services has a portfolio of several resorts in different locations and is rapidly expanding, I have found Hirum's expertise and support a great asset to our company. Hirum's software is easy to use and allows the staff to be trained efficiently and quickly with the knowledge that help is only a phone call away and any issues can be resolved without interruption to resort operations.”
“We have been using the Hirum accommodation management system in our Holiday Resorts over the past 3 years. Our staff from housekeeping, maintenance, through to reception find the program very 'user friendly'. The informative reports Hirum can produce assist us greatly with regards to marketing and budget analysis. What can I say about The Hirum Technical Support Team other than they are second to none! Their expertise and friendly approach make problem-solving hassle free! Thanks for providing us with a wonderful software package. We look forward to our continued association with Hirum Australasia.”
"Thankyou for making a very stressful time so much more pleasant. The transition to your software and company was seamless and I have found the HiRUM property management software to be completely invaluble, I don’t know how we ever survived without it."
